Terms of service
Welcome to Rubí. These Terms & Conditions govern your use of our website, your purchases, and all interactions with our brand. By accessing or shopping through our platform, you agree to the policies outlined below. We kindly ask that you read them carefully.
1. General Use of the Website
Rubí grants you a limited, non-transferable, and revocable license to access and use this website for personal, non-commercial purposes.
You agree not to misuse the website, interfere with its functionality, or attempt to access secured areas without authorization.
All content on this site — including images, designs, text, and branding — is the intellectual property of Rubí and may not be copied, reproduced, or used without written permission.
2. Product Information & Availability
We strive to present each piece with accuracy and clarity. However, colors may vary slightly depending on your screen settings.
Availability of items is subject to change at any time; placing an item in your cart does not guarantee its reservation.
Rubí reserves the right to modify product details, pricing, and availability without prior notice.
3. Orders & Payments
By placing an order, you confirm that all information provided — including contact details, delivery address, and payment authorization — is accurate and complete.
Rubí may cancel or refuse an order if fraudulent activity is suspected or if an item becomes unavailable. In such cases, you will be informed promptly.
4. Shipping & Delivery
Shipping timeframes, fees, and delivery procedures are outlined clearly in our Shipping Information section.
Rubí is not responsible for delays caused by courier services, customs processes, or unforeseen circumstances beyond our control.
Once an order is dispatched, responsibility for the shipment transfers to the courier handling the delivery.
5. Returns & Exchanges
Our policies regarding exchanges are detailed in the Returns & Exchanges section.
By completing a purchase, you acknowledge and accept the following:
Lebanon: Exchange only, within 24 hours of delivery. No returns or refunds.
International: Exchanges are accepted; all related costs (shipping, customs, duties, and handling) are paid by the customer.
Items must remain in original condition. Rubí reserves the right to reject exchanges for items that show signs of use, damage, or tampering.
6. Pricing, Taxes & Duties
Prices are listed in the currency displayed at checkout.
For international orders, customs duties, taxes, and import fees are the responsibility of the customer.
Rubí is not liable for delays caused by customs authorities.
7. Privacy & Data Protection
Your privacy is important to us. Personal information provided during checkout or account creation is used solely to process your order, enhance your shopping experience, or communicate with you regarding updates and services.
Rubí does not share or sell your information to third parties except when required to complete your order (e.g., delivery partners or payment processors).
8. Limitation of Liability
While we take great care to ensure the quality and accuracy of our products and services, Rubí is not liable for:
- Indirect or consequential damages
- Delays beyond our control
- Misuse or improper care of purchased items
- Errors in entered personal or delivery information
Your use of the website is at your own discretion and responsibility.
9. Changes to Terms & Conditions
Rubí may update these Terms & Conditions periodically. Any changes will be effective immediately once posted on the website.
Continued use of the site signifies your acceptance of the revised terms.
10. Contact Information
For inquiries regarding policies, orders, or general information, our customer care team is here to assist you with prompt and attentive service.
Please reach out through the contact details provided on our website.