Shipping policy

Shipping & Delivery Information

We are delighted to deliver our curated creations directly to you, ensuring that each piece arrives with care and sophistication.

Domestic Shipping (Lebanon):

Orders within Lebanon are processed promptly. Delivery across all regions typically occurs within 2–4 business days, depending on distance and accessibility.

Express delivery is available upon request for customers who prefer a faster service.

Please ensure that your address details are complete and clearly accessible to facilitate seamless delivery

International Shipping:

For our esteemed customers beyond Lebanon, international shipping is available. Timeframes and shipping costs vary by destination. All international orders will include tracking and secure packaging for your peace of mind.

Order Processing:

All orders are typically processed within 24-48 hours of confirmation. For exceptional pieces or limited editions, you may receive a personalised email with estimated shipping timing.

Delivery Attempts & Address Accuracy:

We make every effort to deliver on the first attempt. Should we be unable to reach you after two delivery attempts, the order may be returned to us and restocking fees or return shipping charges may apply. Please double-check your address to help us avoid delays.

Returns & Exchanges:

Your satisfaction is paramount. If you need to initiate a return or exchange, please refer to our dedicated “Returns & Exchanges” policy page for full details — we kindly ask that items be unused, with original tags and packaging where appropriate.

Customer Support:

Should you have any questions or require assistance at any stage of your order, our customer care team is at your service. We strive to offer timely, courteous support to mirror the elegance of our collection.