Privacy policy

At Rubí, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our services, you agree to the terms below.

1. Information We Collect

1.1 Personal Identification Information

Name, email, phone number, billing and shipping address.

1.2 Payment Information

Processed securely through third-party payment providers. Rubí does not store full card details.

1.3 Order & Transaction Details

Products purchased, order history, delivery instructions, and related communications.

1.4 Technical & Browsing Information

IP address, device type, browser, pages visited, and cookies.


2. How We Use Your Information

2.1 Order Processing

To confirm, prepare, ship, and manage your order.

2.2 Customer Service

To respond to inquiries, provide support, and send transaction notifications.

2.3 Website Improvements

To enhance site performance, personalize browsing, and detect issues.

2.4 Marketing (Optional)

With your consent, we may send updates or promotions. You may opt out anytime.


3. How We Share Your Information

We never sell your data. We only share it with trusted partners who help us operate our business:

  • Payment processors
  • Delivery and logistics partners
  • Technical and hosting providers

These partners are required to protect your information and use it only for the agreed purpose.


4. Cookies & Tracking Technologies

Cookies help improve your shopping experience by remembering preferences and analyzing site performance.

You can disable cookies through your browser, but some features may not function properly.


5. Data Security

We use secure servers, encryption, and restricted access to protect your information.

While we take all appropriate measures, no online system is completely risk-free.


6. Data Retention

We retain your data only as long as necessary to fulfill orders, meet legal requirements, and improve our services. After that, it is safely deleted or anonymized.


7. Your Rights

You may request to:

  • Access your data
  • Correct inaccurate information
  • Delete your data (where applicable)
  • Withdraw consent for marketing

To exercise these rights, contact our team.


8. Children’s Privacy

We do not knowingly collect data from individuals under 18. Any such information will be deleted promptly.

9. Third-Party Links

Our website may include links to external sites. Rubí is not responsible for their privacy practices or content.


10. International Customers

If you shop from outside Lebanon, your data may be transferred and processed in Lebanon. By using our site, you consent to this.


11. Policy Updates

We may update this Privacy Policy periodically. Changes take effect when posted on our website.


12. Contact Us

For privacy questions or requests, our customer care team is available to assist you.